Job Overview

The Retail Agent is responsible for generating sales of the health insurance products, including retail and corporate plans, by identifying potential clients, promoting the company’s offerings, and ensuring exceptional after-sales service.

The role requires direct engagement with individuals, SMEs, and corporate organizations to understand their healthcare needs and recommend the most suitable solutions in line with the company’s portfolio.

Key Responsibilities

1. Sales & Marketing

• Actively promote and sell Noor Health Limited’s health insurance products, including retail and corporate plans, to individuals, SMEs, and corporate organizations.
• Conduct field visits, presentations, and promotional campaigns to attract potential clients.
• Engage in both face-to-face and digital marketing strategies to generate leads.
• Consistently achieve or exceed set monthly, quarterly, and annual sales targets.

2. Client Engagement & Retention

• Provide in-depth education to clients on plan features, benefits, and enrolment procedures.
• Build and maintain strong, long-term relationships to encourage renewals and
  referrals.
• Provide prompt and professional after-sales support to clients.
• Follow up regularly with clients to ensure satisfaction and identify upselling opportunities.

3. Compliance & Documentation

• Ensure accurate completion of proposal forms and other client documentation.
• Adhere to company policies, internal processes, and regulatory requirements.
• Safeguard all client information and maintain strict confidentiality.

4. Reporting & Market Intelligence

• Maintain an updated pipeline of leads, prospects, and client interactions.
• Submit timely and accurate daily, weekly, and monthly sales reports to the supervisor.
• Monitor and report competitor activities, pricing strategies, and market trends.
• Provide actionable feedback on customer needs, product gaps, and potential
  improvements.

5. Data Protection & Confidentiality

• Uphold the highest standards of confidentiality in handling company-related
  information, ensuring compliance with data protection laws and internal policies.
• Adhere to the company’s information security guidelines, including proper storage, transmission, and disposal of sensitive materials.
• Promptly report any suspected data breaches or unauthorized access to the
  appropriate company authority.
• Participate in periodic data protection training to stay informed about evolving security risks and best practices.

6. General Assignment

• Execute any other duties and tasks that may be designated or assigned by the
  Company.
• Participate in the knowledge sharing programme of the department and the
  company
• To provide support to your manager, Managing Director, and Vice Chairman as may be required towards serving the Board, Management, and staff members.

Required Skills and Qualifications

1. Education:

• Minimum of HND or OND/NCE in Marketing, Business Administration, or a related field (Bachelor’s degree is an advantage).
  

2. Experience:

• Minimum of 2 years’ proven sales experience, preferably in insurance, HMO, banking, or FMCG sectors.
• Proven track record of achieving sales targets.

3. Skills and Competence:

• Exceptional communication, negotiation, and networking skills.
• Strong presentation and persuasive selling abilities.
• Self-driven with the ability to work independently and manage time effectively.
• Basic proficiency in Microsoft Office and CRM tools.
• High ethical standards and a genuine customer-first mindset.
  

KPIs and Performance Metrics:

1. Achievement of monthly, quarterly, and annual sales quotas.
2. Client acquisition and retention rates.
3. Accuracy and timeliness of documentation.
4. Quality of customer relationships and satisfaction ratings.
5. Volume and value of referrals generated.